Cairns Tropical Writers Festival is committed to protecting your privacy.

Cairns Tropical Writers Festival and its year-round events are organised and run by Cairns Writers Festival
Inc., an incorporated association. Cairns Writers Festival Inc. is bound by the Privacy Act 1988 (Cth) (the
Privacy Act), as well as other applicable laws protecting privacy. In some circumstances, we may undertake
contractual obligations to observe additional privacy obligations. Where appropriate, Cairns Writers Festival
Inc. will handle personal information relying on the employee records exemption and the related bodies
corporate exemption in the Privacy Act.

Cairns Writers Festival Inc. may modify this Privacy Policy from time to time and if we do so, we will post any
updated Privacy Policy on the ctwf.com.au website (the Website). We encourage you to check the Website

periodically to ensure that you are aware of our current Privacy Policy. Please note also that this Privacy Policy

should be read in conjunction with (and is subject to) any other privacy statement that Cairns Writers Festival Inc. may provide to you when we
collect your personal information or provide a particular program or service.

WHAT PERSONAL INFORMATION DO WE COLLECT AND WHY?

Cairns Tropical Writers Festival collects the personal information to facilitate the management of newsletter
subscriptions, donations, ticketed events, produce our programs, workshops and masterclasses, conduct
related activities and operations, involve the community in our programs and activities and to promote and
seek support for our events.

The following are the main purposes for which Cairns Tropical Writers Festival collect personal information:

– Subscription to Cairns Tropical Writers Festival newsletters;- Ticket sales to its main and satellite events, including but not limited to Cairns Tropical Writers
Festival workshops, masterclasses and other ticketed events organised and run by Cairns Tropical
Writers Festival;
– Post-event evaluation, including basic locational data, i.e. a postcode or a usual place of residence,
and statistical data including gender, age and information relating to the attendance of a particular
event;
– Management of contracts and agreements with our presenters and their representing bodies,
sponsors, suppliers, staff, volunteers and other contracted or associated bodies;
– Processing of donations; and
– Management of the database of members of Cairns Writers Festival Inc.
Your information may be used to facilitate payment, provide you with your ticket or information, provide you
with any applicable discounts, notify you in case of changes in date or time of an event, send out information
about an upcoming event and also for marketing and other research purposes by Cairns Tropical Writers
Festival and associated bodies. With your consent, we may collect your health or other sensitive information
such as dietary requirements or access venue or seating requirements.

In aggregated form (that is, without identifying details), ticketing information may be shared with other arts
companies and agencies for research purposes, such as to guide and assist future program planning and
marketing.

The main types of personal information collected by Cairns Tropical Writers Festival include:

• To communicate with our sponsors and supporters
We collect personal information about our current and potential future sponsors and supporters so that
we can encourage, record and acknowledge their support and communicate with them about Cairns
Tropical Writers Festival and our events.

• To operate our website
When you use the Website, you may choose to provide your name, email address or other personal
details in order for us to manage your subscription or process a donation, to send you ticketing or other
information about Cairns Tropical Writers Festival or its events or other related programs or services or to
respond to your queries.

• As part of our general operations
Cairns Tropical Writers Festival also collects personal information about individuals who are, or are
employed by, our partners, our suppliers (including service and content providers), contractors, agents
and other partners. Generally, if appropriate, we will state why we are collecting personal information
when we collect it and how we plan to use it, or these things will be obvious when we collect the
information.

• Presenters and their representatives
Cairns Tropical Writers Festival also collects personal information about individuals who agree to make
an appearance at the festival and/or its year-round events to participate in panels and interviews, to give
workshops and masterclasses, author talks, other presentations and performances. We need this
information to enable a smooth planning and delivery of the Festival’s program and to meet our
obligations pertaining to any written agreements between the parties. If appropriate, we will state why we
are collecting personal information when we collect it and how we plan to use it, or these things will be
obvious when we collect the information.

• Staff, volunteers and contractors
When you apply for a job or secure a contract with us, we may collect certain information from you, from
any recruitment consultant and from your previous employers and others who may be able to provide
information to us to assist us in our decision on whether or not to make you an offer of employment or
engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to
employee records of our current and former employees, which are exempt from the Privacy Act.

• Financial members of Cairns Writers Festival Inc.
When you become a member of Cairns Writers Festival Inc., we will collect certain personal information
about you, to satisfy the legal requirements of our constitution. It will also allow us to communicate with
you regularly, and notify you of member only events such as annual general meetings or other member
only events.

Please note that if you provide us with personal information about third parties (for example, if you buy
tickets on behalf of another person) we ask that you let them know about this Privacy Policy. You should not
give us any sensitive information (such as health information) about a third party or ask us to send any
information to a third party (including by email) unless you are sure that you have that person’s consent to do
so.

HOW DO WE USE PERSONAL INFORMATION?

When we collect personal information, we generally use it for the purposes for which it was collected, or as
otherwise authorised or required by law. We may sometimes use personal information for marketing or other
research or allow information in aggregated form (without identifying individuals) to be shared with other arts
companies and agencies to guide and assist future event programming and marketing planning.
If you are a subscriber, or have purchased tickets from us, or if you have asked to make such a purchase,
we may use your information to send you material (including by email) about Cairns Tropical Writers Festival
and its associated bodies, its events or other related programs or services, unless you tell us not to through
the contact details set out below.

If at any time you do not want us to use your personal information to send you any further information, you
can always let us know by contacting our Privacy Officer through the contact details given below.
From time to time, we may send you special offers and promotions from third parties. We will not disclose
your personal information to those third parties. If you do not wish to receive offers from third parties, please
contact our Privacy Officer through the contact details given below.

DISCLOSING PERSONAL INFORMATIOIN

For the purposes we have described, we may disclose your personal information to:

• to our related bodies corporate;
• to our suppliers (including service providers such as mail houses and IT companies), contractors,
agents or promoters and persons who help us to deliver programs and events, such as judges of
competitions and other persons who collaborate with us to deliver our programs;
• where we partner with other organisations for an event, to those other organisations, in relation to
those events;
• to anyone to whom our assets or business (or any part of it) may be transferred;
• where you have otherwise consented; or
• as otherwise required or authorised by law.

Cookies

A type of anonymous information shared between your browser and our server is a cookie. A cookie is a
small text file that a server places on your hard drive to identify that subsequent requests to a site have come
from the same user.
Cairns Tropical Writers Festival may use cookies to ‘remember’ your browser between page visits. In this
situation, the cookie identifies your browser, not you personally. Cairns Tropical Writers Festival may use
cookies on its Website to facilitate online transactions and develop patterns of site usage.
If for any reason you do not wish to take advantage of cookies, you may configure your browser so it does
not accept them. However, this may disable or render unusable some of the features of the website.
Secure Transmissions
While we endeavour to provide a secure Internet environment, users should note that there are inherent
risks associated with transmission of information via the Internet.

Third party links

There are several places throughout the Website that may link to other websites that do not operate under
this Website’s privacy practices. When you link to other websites, Cairns Tropical Writers Festival’s privacy
practices no longer apply. We encourage visitors to review each site’s privacy policy before disclosing any
personally identifiable information.

ACCESS AND CORRECTION AND COMPLAINTS HANDLING

If you would like to access your information or to find out what information we have about you, please
contact our Privacy Officer using the contact details given below. We will respond to any such request within
a reasonable period of time. When you request access, we will need to take measures to verify your identity.
We will provide you with access to most personal information that we have about you, but sometimes that
will not be possible, in which case we will tell you why (except to the extent it would be unreasonable for us
to do so).

If you think that any personal information we hold about you is not accurate, complete or up-to-date, you may
request that we correct that information by contacting our Privacy Officer. We will respond to any such
request within a reasonable period of time. Although in most circumstances, we will be able to correct the
personal information we hold about you, in some circumstances it may not be possible for us to correct some
or all of your personal information in the manner in which you have requested. Where this is the case, we will
notify you and give you the reasons why (except to the extent it would be unreasonable for us to do so).
If you wish to make a complaint about the way we have handled your personal information (including if you
think we have breached the Privacy Act), you may do so by contacting our Privacy Officer using the contact
details set out below. If you make a complaint, please include contact details such as your name, address,
telephone number and email address, and clearly describe your complaint. We will respond to your
complaint within a reasonable period, but no later than 7 days after making the complaint, and will endeavour
to deal with your complaint in an efficient manner. If we are unable to resolve your complaint and you believe
that we have breached the Privacy Act, you may wish to contact the Office of the Australian Information
Commissioner.

MORE INFORMATION

If you have any queries or would like further information about our privacy policies or practices, please
contact our Privacy Officer at president@ctwf.com.au 
Updated: November 2022